# How to get help

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Confused? Not sure what to do or where to go? Have no worries, the objkt team is here to help you out. 
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Before reaching out to our team, first try these quick checks—they often solve most issues: 

1. **Explore our documentation space** here to make sure you're following the right steps. Not sure where things are? There's a search bar at the top-right corner that should come in handy. 
2. **Make sure you're signed in**. The problem might be because you're either logged out or are using the wrong wallet. Always double check. 
3. **Log out, clear your browser cache, and sign in again**. This simple step fixes 99% of the support cases. Not sure how to clear your cache? Check out [this article](https://support.atlassian.com/bitbucket-cloud/kb/how-to-clear-browser-cache-for-chrome-edge-firefox-and-safari/). 

Still need help? Then reach out to the objkt team. 

#### The official way to get support on objkt 

1. Submit a support issue via [objkt.com/support](https://objkt.com/support). 
2. Fill out every field and be as detailed as possible. What are the issues and where did it happen. Also, include an screenshot, your wallet address, and link to the affected page if possible. 
3. That's it, we'll get back to you ASAP via email. Make sure that the reply is from <support@objkt.com>. Our team will not write to you from another email address.

**Note:** Please only submit new support issues via the link above. We won't answer requests written directly to our email address.&#x20;

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#### How to discuss with the community&#x20;

We have an active and engaging community with thousands of members. Go to our [Discord channel](https://discord.gg/Gcr9Dk6qKk) to explore and connect.&#x20;

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Discord is only used for community discussions. To get support from the objkt team, please submit a support ticket.&#x20;
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***

#### What not to do

* Don’t send support requests to our team through X, Discord, or Telegram. We can only assist via the [official support form](https://support.objkt.com/support/tickets/new). Social channels are for engaging with the community only.&#x20;
* Don’t DM team members or moderators about your issue, they’ll just direct you to the support page.
* Don’t share your wallet seed phrase, private key, or recovery phrase, ever. Our team will never ask for it.
* Don’t post sensitive details (like wallet addresses or emails) publicly when asking for help.
* Don’t submit multiple tickets for the same issue, it slows things down for everyone.
* Don’t reply to emails that don’t come from <support@objkt.com>, they’re not from us.
* Don’t expect instant replies. We’re a small team building this platform for thousands of users, and sometimes we just need a bit more time to get to you. But we promise, we read every message.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.objkt.com/product/getting-started/readme/how-to-get-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.